Returns

REFUND AND RETURN POLICY

Your order is covered by our 30-Day Money-Back Guarantee which starts upon the receipt of your order, less shipping and handling fees. In order to return your product, send an email to support@zoomno.com to receive return instructions. Then, please take it to a FedEx location near you for the speediest return to us. The ZOOMNO must be in its original packaging and in the same condition as when you received it to be eligible for a refund. Upon receipt and inspection of your ZOOMNO, we will refund you the purchase price, less shipping and handling. We must receive the product back to be able to issue a refund to you.

SHIPPING AND DELIVERY POLICY

Orders in the US are shipped via FedEx Home Delivery or UPS Ground (which means 2-5 day delivery once it ships). Orders are processed and dispatched from our fulfillment company warehouse within 1 business day. In peak periods, please allow for up to 2 business days for dispatch. 

We are not responsible for items not received due to an incorrect or incomplete shipping address provided. It is your responsibility to double-check and confirm that your shipping information is correct (especially if you are using PayPal which tends to default to your programmed address). If you did make a slight typo, you have the right to call FedEx at 1-800-GO-FEDEX or UPS at 1-800-742-5877 and ask them to hold it at a facility near you for one week for you to pick up. We are not responsible for stolen packages. If your package gets lost in transit, we will do everything we can to assist you; however, we are NOT responsible for packages once a "Proof of Delivery" is generated by FedEx.. You have the option to have your package held at a FedEx or UPS facility for pick-up near you if you choose.

Please utilize the tracking number you are emailed to monitor your package's journey to you. Please be assured that we will do everything possible to ensure a smooth delivery to you. We thank you for your understanding during this challenging time.